MHA 2014 Session Notes: Models for Support

For those who attended my Mile High Agile 2014 session, Models for Support, here are the photos of the flip charts (with a little explanatory text around them):

MHA14 Models for Support Thumbnail

Were you there? Share your biggest takeaways from the session in the comments.

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  1. I attended this session out of curiosity. I didn’t think I’d be in any position to apply it in my current situation. However, I just moved to a new product team that has the responsibility of new development and legacy support. Now I’m glad I attended.