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@Chrisco leaders understand dollars and sense. How can you turn this into a fiscal problem? For example, is there a way to quantify how much it is costing in extra support or rework? Is there a way to figure out how much other work isn’t able to be done because of this extra support burden? Can you calculate the cost of turnover or burnout? These are just probing questions to get you started. If you can turn a problem into a dollars and sense problem you can get the attention of any leader. Their bonuses are often tied to numbers and if you can help them get numbers better, then it is in their best interest to listen! Always remember the phrase “WII-FM” What’s In It For Me. If you can help them see it is in their best interest to solve the problem then they will. Until then it is all just hot air they can ignore. 😉
